Frequently Asked Questions
What shipping methods do you offer?
We primarily provide sea freight using Full Container Load (FCL) shipments. Depending on the product and customer requirements, we also offer dry containers, refrigerated containers, and other customized logistics solutions.
What products do you supply?
We specialize in sourcing, importing, and exporting a wide range of agricultural commodities and food products, including raw sesame seeds, hulled sesame seeds, premium tahini, Canadian red lentils, Brazilian coffee beans, Gum Arabic, cotton, rice, peanuts, chickpeas, watermelon seeds, sugar, and other products according to customer requirements.
Which countries do you ship to?
We export to customers across the Middle East, Europe, Asia, and other international markets. Our main destinations include Lebanon, Türkiye, Saudi Arabia, Jordan, the United Arab Emirates, and many other countries.
Can I track my shipment?
Yes. We provide shipment updates and container tracking information from departure until final delivery whenever available.
How can I request a quotation?
You can contact us by email, phone, or through our website contact form. We will prepare a customized quotation based on the product, quantity, destination, and delivery terms.
How long does shipping take?
Transit time depends on the destination, shipping route, and carrier. We provide estimated delivery schedules before shipment and keep our customers updated throughout the shipping process.
Do you offer bulk orders or customized packaging?
Yes. We supply bulk quantities and provide customized packaging as well as private label solutions based on our customers’ specifications.
How do you ensure product quality?
Quality control begins at the source. Our team supervises product selection, inspection, processing, packaging, and loading to ensure every shipment meets the agreed quality standards.
Do you provide customs clearance assistance?
Yes. We assist our clients with export documentation and customs procedures to facilitate smooth international shipments.
How can I contact MIS Co.?
You can reach us by phone, email, or through the contact form on our website. Our team will be happy to answer your questions and provide any information you need.